FAQ

LOCATION: We are located in Queensland.

SHIPPING: Items are shipped 1-2 days from day of payment and tracking information uploaded to website. Once order is completed you will receive an email advising the order has been shipped and tracking information (On occasions the email may go to Junk folder so please check).  Please note we ship all items through Australia Post and we ship according to the shipping method chosen by yourself in the checkout. Once we have posted the item in the manner requested we are not held responsible if Australia Post does not deliver the item in the required time frame. If you experience any issues with the arrival of your order and are unable to gain information from the tracking number provided please do not hesitate to contact us and we will follow it up with Australia Post. Abusive messages will not be tolerated

REFUND POLICY: WE ARE HAPPY TO REFUND A PURCHASE IF THE ITEM:

(1) IS NOT AS DESCRIBED: (Example) If you are sent the incorrect item or the item is not as described in the listing please contact us immediately to advise of the issue so we can rectify and discuss the options. NOTE: If the packaging has been opened or damaged or any parts inside the packaging are removed or the item soiled a refund will not be applied. If you are sent the incorrect item you will need to return the item in exactly the same condition you received it and the packaging not opened. If it is deemed a refund is warranted we will pay to return the item to us and also assess the item upon return to ensure it is in the same condition you received it before a refund is applied. Not As Described is defined as being (1) A completely different design to the one ordered (2) Different sizing to the one ordered

(2)FAULTY OR DAMAGED ITEM AND THE DAMAGE HAS NOT BEEN LISTED ON THE WEBSITE (Example) If you purchase an item and the item has faulty printing or damaged and the damage has not been listed you will need to contact us immediately to advise of the issue and also forward evidence of the issues.

WE DO NOT REFUND FOR CHANGE OF MIND OR AFTER YOU PURCHASE YOU FIND THE ITEM CHEAPER ELSEWHERE.

ALL OUR ITEMS ARE IN STOCK AVAILABLE IMMEDIATELY UNLESS STATED OTHERWISE (Please note on the odd occassion we may experience website issues and some items display as available when we have sold out this is a very rare occurrence but may from time to time arise. We do our best to maintain website quantities but on occasions mistakes are made)

WE ARE A FULLY REGISTERED BUSINESS.